Business Mechanix are specialists in ad-hoc IT Support and over the past 13 years we have been used on an ad-hoc basis by over 50 businesses nationwide. If you are a Business Mechanix Ad-hoc Support Customer you are able to log issues (for example if something in your environment breaks) can trust that you will get a quick response and turnaround time to fix the issues. We provide ad-hoc support around a range of solutions everything from Microsoft Dynamics CRM solutions, to identity management (Forefront Identity Management, Active Directory Federation Services), Microsoft Exchange and cloud services such as Office 365 and Amazon Web Services and more. The benefits of using Business Mechanix as your IT ad-hoc Support Company is we make it easy for your staff to contact us when they have an issue by either email or phone and we provide a 15 minute response turn around to emails logged through our helpdesk, attracts a number of companies.
We have provided ad-hoc Support Te Wānanga o Raukawa with their Office 365 migration where we wrote a number of PowerShell scripts. Cyclone computers use us on an ad-hoc basis to create and fix workflows and other issues inside their Microsoft Dynamics CRM. North Sails use us whenever they have server or desktop issues, they know that we have a response and turnaround time and are able to resolve their issues quickly.
Business Mechanix often provide ad-hoc support after an implementation of a solution. For example we have implemented MediaWorks CRM a number of years ago and we have been providing them with ad-hoc support with everything around their CRM. We have provided support for Eastern Institute of Technology and Manukau Institute of Technology around their Identity Management and Office 365 implementation.
A few of our other ad-hoc customers are:
- Real Estate Institute of New Zealand
- North Sails
- Supreme Meats
- Fyfe Sails
- Heritage Reality
- Campanella Confectionery
- Variety the Children’s Charity
- Parachute Music
About Business Mechanix
Business Mechanix operate a highly integrated job-ticketing system that allows us to provide world-class response times and case management. Clients are able to email a service desk email address where the email converts into a case, and create an appointments for the next available resource. You then get an email confirmation followed by a phone call from the assigned consultant to confirm the appointed time is acceptable and to gather further information prior to commencing the job. Upon completion of the job the client receives a phone call to arrange a time for testing. Once testing is successful customer services is alerted. Customer Services will then follows up with you to ensure the problem has been fully resolved and there are no further tasks to complete. Our ad-hoc support operates 24/7 notifying consultants and clients at any time of day although resources are only scheduled during business hours or by arrangement.
Our employees are all qualified, certified and experience individuals who thrive off challenges. We have strong customer service skills combined with a winning technical consultant team makes us the right choice to help you ensure you day to day running is as smooth as possible.
- Desktop support from monitors to key boards
- Server support
- Consulting and troubleshooting with implementations of cloud services
- Consulting and troubleshooting with implementations and migrations of servers
- On-going maintenance and enhancement of solutions like Microsoft Dynamics CRM